At Pixel by Pixel Designs, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website at www.pixelbypixeldesigns.ca, use our services, or interact with us.
By using our website and services, you agree to the terms of this Privacy Policy. Please read it carefully.
1. Information We Collect
We may collect various types of information, including:
-
Personal Identification Information: This includes your name, email address, phone number, company name, and any other contact details you provide when you fill out forms on our website (e.g., contact forms, project inquiry forms), subscribe to newsletters, or communicate with us directly via email or phone.
-
Project-Specific Information: When you engage us for web design, digital marketing, or SEO services, we may collect details related to your business, project requirements, content, access credentials (e.g., for hosting, CMS, analytics – always handled with strict security), and other information necessary to deliver our services.
-
Usage Data: We automatically collect information about how you access and use our website. This data may include your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other diagnostic data.
-
Cookies and Tracking Data: We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can learn more about this in Section 8.
2. How We Collect Information
We collect information through the following methods:
-
Directly From You: When you voluntarily provide it to us through contact forms, email inquiries, phone calls, or during the onboarding process for our services.
-
Automatically: As you navigate our website, we may collect usage data through cookies, analytics tools (like Google Analytics), and server logs.
-
From Third Parties: We may receive information from third-party service providers (e.g., payment processors, CRM systems) when necessary for our operations, always in compliance with their privacy policies.
3. How We Use Your Information
We use the information we collect for various purposes, including:
-
To Provide and Maintain Our Services: This includes designing, developing, and launching websites, implementing digital marketing campaigns, and performing SEO optimizations.
-
To Communicate With You: To respond to your inquiries, provide customer support, send important updates about your projects, or deliver newsletters and promotional materials if you've opted in.
-
To Improve Our Website and Services: By analyzing usage data, we can understand how visitors interact with our site, identify areas for improvement, and enhance the user experience.
-
For Marketing and Promotion: To inform you about other services we offer that are similar to those you have already inquired about or purchased, or to send targeted marketing communications based on your interests (you can opt-out at any time).
-
For Billing and Payments: To process transactions and manage our financial records.
-
For Legal and Security Purposes: To comply with legal obligations, enforce our terms of service, protect our rights, privacy, safety, or property, and prevent fraud.
4. How We Share Your Information
We do not sell, trade, or otherwise transfer your Personal Identification Information to outside parties for their direct marketing purposes. We may share your information in the following situations:
-
With Service Providers: We may share your data with trusted third-party companies and individuals who perform services on our behalf (e.g., hosting providers, analytics providers, email marketing platforms, payment processors). These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
-
For Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
-
With Your Consent: We may disclose your information for any other purpose with your explicit consent.
-
For Legal Reasons: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
5. Data Security
The security of your data is paramount to us. We implement a variety of industry-standard security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. These measures include data encryption, secure servers, and restricted access to sensitive information. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your Personal Data:
-
The Right to Access: You have the right to request copies of your personal data.
-
The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
-
The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
-
The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
-
The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
-
The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the information provided in Section 10.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are small data files placed on your device or computer that often include an anonymous unique identifier.
-
How We Use Cookies: We use cookies for essential website functionality (e.g., remembering your preferences), analytics (e.g., Google Analytics to understand website traffic), and sometimes for advertising purposes.